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Returns

How do I return an item?
We are happy to offer a refund or exchange on any product purchased, provided it is returned in perfect condition together with a valid receipt within 14 days of purchase. Refunds are not offered on Gift Cards, however we are happy to exchange to the value purchased. 

Our address is:

Hattosocks.com
21 High Street 1st Floor
Hoddesdon
Herts
EN11 8SX
UK

Returned items must be unworn and unwashed, in their original condition (with original labels), and be accompanied by a copy of your original invoice. For obvious hygiene reasons, all undergarments (pants, boxers, tights, leggings) are non-returnable. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Do I need to pay to return my item?
Unfortunately we can't offer free returns online. We're not responsible for items that are lost in the post, so we recommend you use a postal service which insures you for the value of the package.

Have you received my returned goods?
We recommend that you return your item using a registered service so you can track your parcel. If it's reached us, then we'll get onto it as soon as possible but it can take up to 10 working days to process. If you've chosen a non-registered service, you can refer to the shipping time guidelines provided by the postal service you're using. As soon as your refund has been processed we'll send you an email, or if you've requested an exchange, an email once the replacement item is on its way to you.

Can I return unwanted items that were bought using a Gift Voucher or Gift Card?
Absolutely. Any amount paid using our Gift Card or Gift Voucher will be refunded in a new online Gift Voucher and emailed directly to your registered email address.

What if I have received a faulty/incorrect item?
Firstly, apologies that you may have received a faulty/incorrect item. If you believe that the item you have purchased from us may be faulty, or we sent an incorrect item, please post it back to us with your proof of purchase:

Hattosocks.com
21 High Street 1st Floor
Hoddesdon
Herts
EN11 8SX
UK

Please ensure that you include a covering letter outlining the fault, or that we sent you an incorrect item to you, as well as all your contact details. Once received, our team will inspect your item/s to determine the nature of the fault and you will be contacted shortly after. As with our standard returns policy, please allow up to 10 working days for us to inspect and process your returned item/s. Return postage costs will be reimbursed, but only if a genuine item fault is identified. Imperfections caused by unsuitable item wear/use or intentional damage are exempt from the above.