Do you offer Free Delivery?
YES! For all UK orders, we ship free of charge using Royal Mail 48®. For faster deliveries within UK, you can also select next working day delivery option for only £3.45. For next working day deliveries within UK we use Royal Mail 24®.
Where in the world do you deliver to?
We can ship to virtually any address in the world. Our international shipping rates are destination and weight-based and from £2.95 to £19.95.
How do I know when my order has been dispatched?
Once we've dispatched your items, we'll send you an email to the email address you used to place the order. Any orders placed over the weekend or on a Bank Holiday will not be dispatched until the next working day.
What if I have received a faulty item?
This isn't what we like to hear at all, we're really sorry. Please email us at firstname.lastname@example.org and we shall resolve this as soon as possible.
What if I have received an incorrect item in my order?
We can't bear making mistakes, but very occasionally it might happen. Please email us at email@example.com and we'll work with you to resolve this as soon as possible.
I am ordering for someone who lives outside the UK - will they be charged for customs & import duty?
Yes. All our items are shipped from our warehouse in the UK and any charges for customs and import when we mail abroad will need to be paid by the customer.